The Consumer Matters is the blog of Leslie Grandy, aka Gearhead Gal.  My passion is creating and delivering compelling products that delight customers through simple and elegant user experience design.

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Entries in Coca Cola (2)

Tuesday
Feb092010

Did Google Use Apple's TV Ad Playbook?

For advertisers, the Super Bowl  is as much the “big game” as it is for sports enthusiasts. This year that was more true than ever before, because the televised broadcast brought a record 106.5 Million viewers.   In the post Internet bubble, fewer new technology companies are using the expensive, broad-reaching television broadcast to build brand awareness, opting instead to make their dollars work harder at measurable activities that convert to sales.   That leaves the door wide open for established brands like Budweiser, Coca Cola and Doritos - the ones that can afford the lofty ad rates - to use the time to create entertaining, “talked about” vignettes that enforce the meaning and positioning of their products.

Despite the Super Bowl being a mecca for established consumer brands, Sunday’s game was the first one to include an advertisement for Google’s dominant product, search. Many have commented on why the company chose now to run the ad, and whether the company’s virgin effort at broadcast advertising was meant to prove a bigger business agenda in the advertising community. For me,  the ad was most notable because of its use of the product to tell a brand story.  Among a sea of ads that used slapstick, animals, and underwear, the Google commercial seemed to take a strategy right from Apple’s advertising playbook for its initial foray into television.

Five plays I saw called:

1. Use the product to tell a story.  In the Apple spots, a friendly narrator tells the story of a customer journey, ending with the line “there’s an app for that.”   The Google ad tells the story of adventure, discovery, love and family through searches. Each step in the journey has a solution in the Google results set that advances the customer’s story.

2. The product is the hero.  People are a distraction in Apple ads, and while iPods used to feature silhouetted dancers, most Apple commercials now are about the apps. Except for the disembodied finger, for the iPhone, it’s all about the software.  Google’s spot starts with its iconic home page filling the screen, which is only replaced by its familiar results pages.  The television stands in for the PC, and the audience looks right over the shoulder of the searcher entering terms and phrases, just as I peek into the iPhone the finger points to and swipes.

3. Be gender neutral.  Although the Super Bowl tends to attract advertisers with a propensity for frat humor and belly scratching, Google, like Apple has, tried hard not to offend men or women.  The story in the ad is universal, and while it is clear a man is entering the searches, women in the audience can appreciate the romance of Paris, and the happy ending of beginning a family.

4. Lather, rinse, repeat.  The world believes all touch screens use the gestures that Apple’s iPhone does.  The constant repetition of the gestures within the commercials, played in frequent rotation during popular television programs, trained the audience even before they purchased the device.  Within the Google ad, the searcher performs the same activities several times over – enter search term, then click on results.  

5. Don’t go for the cheap joke. It was an ad about romance, and the cursor skated across - but never clicked on - the “I’m Feeling Lucky” button. Sure Apple has done its share of cheap jokes in the Mac versus PC story arc, but, in the categories Apple dominates, iPod & iPhone, Apple doesn’t disrespect their leadership position with skeezy parents or slapstick jokes.

Friday
Jan292010

Can a Brand Buy Your Love?

First Published on Technorati:

Advertisers are increasingly supporting the production of long form, episodic, social content that's easily shareable. The more inventive the content, the more likely it is to get the kind of reach an advertiser would want from an ad you might run on a niche cable channel. At this scale, the numbers start to become material for advertisers to consider transforming into mini film studios, commissioning hot directors or actors to appear in long form brand trailers.

But the question is, what should the measure of success be for spending money on making viral videos? Does making a feel-good brand movie that shows people getting free goods like flowers or pizza drive any measurable value for your company or customers, including revenue? "We were looking for a creative way to connect with teens outside of the typical TV commercial or online game," said A.J. Brustein, Global Senior Brand Manager, Coca-Cola.