The Consumer Matters is the blog of Leslie Grandy, aka Gearhead Gal.  My passion is creating and delivering compelling products that delight customers through simple and elegant user experience design.

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Entries in McKinsey (1)

Wednesday
Jul022014

The McKinsey Seven Traits of Effective Digital Organizations (Excerpt)

1. Be unreasonably aspirational.

2. Acquire capabiltiies.

3. Ring fence and cultivate talent.

4. Challenge everything.

5. Be quick and data driven.

6. Follow the money.

7. Be obssessed with the customer.

"The age of experimentation with digital is over. In an often bleak landscape of slow economic recovery, digital continues to show healthy growth. E-commerce is growing at double-digit rates in the United States and most European countries, and it is booming across Asia. To take advantage of this momentum, companies need to move beyond experiments with digital and transform themselves into digital businesses. Yet many companies are stumbling as they try to turn their digital agendas into new business and operating models. The reason, we believe, is that digital transformation is uniquely challenging, touching every function and business unit while also demanding the rapid development of new skills and investments that are very different from business as usual. To succeed, management teams need to move beyond vague statements of intent and focus on “hard wiring” digital into their organization’s structures, processes, systems, and incentives."

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